Staples Questions/Credits/Returns

Sep. 30, 2022

Depending on your issue with Staples orders:

If missing an item or shipment not come yet, to track items OR for a RETURN:

  • Please send an email to Support_EA@staples.com or call 800-557-6268.  That is your dedicated support team.
  • They will need to know your account number (1822387) and either your PO number or your Staples order number. (attaching a copy of the packing slip would be helpful)
  • Please let them know you are Regional and not on Campus

If no response shortly, try contacting our contact:

Susie Petrak - for complaints, anything wrong with finding items needed, etc…
OnSite Customer Service Consultant
Email: susan.petrak@staples.com

If an error in Workday like missing item # - then you would contact: bf-marketplace@osu.edu

Credits/Returns:
  • To request a CREDIT and possible return: contact Staples Customer Service (our dedicated support team) by email: Support_EA@staples.com or call: 800-557-6268. Have your account number (1822387) and PO number handy.
  • Returns are most often picked up by a Staples courier driver and only if the item costs over $25. Staples will not pick up a return if it is under $25, although a credit will still be issued.
  • Return the product in the original packaging with a copy of the packing slip taped on the box to ensure Staples knows who to credit back.  The customer support team will give specific instructions for doing this. Please do NOT tape the packing slip to the item itself, it cannot be resold if damaged. Staples does not charge any type of fee for return postage.
  • The return will be picked up in the same place it was delivered (wherever that may be, it needs to go back there to be picked up by Staples).   
  • The credit memo from Staples will be issued electronically to OSU the same as invoices are and will reference the original purchase order number in order for OSU to process the credit in Workday.
  • A new order will need made for a replacement item.
  • On-campus offices only will use the Staples order number (from the packing slip) in Workday to process a return/credit:
    https://admin.resources.osu.edu/workday/workday-for-core-users-supply-chain/return-a-purchased-item-to-a-supplier
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