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Ohio State University Extension


New Internal Order Billing for Internal Service Providers

July 25, 2023

[Newslink 7.10.23]

Coming in October 2023, Internal Service Providers (ISPs) will use a new process in Workday to invoice other internal departments or units at Ohio State. The Internal Order Billing (IOB) process replaces the need to create an Internal Service Delivery (ISD) to bill other internal departments.

This functionality benefits end users, earnings units, and central Finance. It aligns the Internal Order Billing process with other standard procure-to-pay processes, improves transparency of internal order billings for end users, and streamlines and improves monthly close processes and reporting. 

Go-Live Timing:

  • Use ISD for goods/services provided in September (no longer available November 7, 2023).
  • Use IOB for goods/services provided in October (available starting October 1, 2023).

What’s Changing:

  • ISPs will use Internal Order Billing to bill other internal departments or units.
  • ISPs will no longer use Internal Service Delivery.
  • ISPs can create an Internal Order Billing (called a Supplier Invoice in Workday) directly from a related purchase order in Workday or as an EIB.
  • The Controller’s Office will no longer manually mass close internal purchase orders on a monthly basis. 

What’s NOT Changing:

  • End users continue to request goods and services from ISPs as Workday requisitions or as otherwise instructed from ISPs.
  • ISPs can continue to bill across companies.
  • Monthly deadlines are unchanged.